Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. Once we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We have been happy to report that quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to have to address on the next half a year.
As well as an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that we are providing free expedited shipping for some orders.
One of the other areas we have seen a rise in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the number of JUUL Pods calls and emails we have been receiving. It’s clear that people are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to supply in-kind services such as a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one centered on providing exceptional customer service. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. As well as hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.